Contact RDVCC Virtual Credit Card Support
Online 7×24 · media buyers / sellers / individual users all get a matching contact. Check the FAQ below first — most issues solve themselves.
Contact Channels
Telegram
Instant messaging, best for emergencies (e.g. a card hit by risk control, 3DS verification not arriving)
Open Telegram →Live chat
Start it without logging in — best for quick questions. If nobody is around, your message turns into a ticket and the reply still reaches your email.
In-account tickets
Recommended for funds / cards / KYC and other account-related issues (lets support see the context)
Log in to your account →Before You Contact Support
80% of support tickets can be self-solved with the 4 items below — saving time for both you and us.
Not receiving the OTP code?
Try these 3: ① wait 60 seconds and retry; ② check the email address for typos and look in your spam folder; ③ log in by email / reset the password. If it still fails, contact us by email.
ChatGPT / Facebook ad account declining payment?
90% of cases are a card BIN + IP mismatch. See the /guides/payment-failed troubleshooting guide, or email us a screenshot of the decline.
Want to close your account?
Log in at /account/close and submit a request to close your account: every card under your name must be closed first; after submission there is a 24-hour cooling-off period (you can cancel it yourself) plus a manual review, then the balance is paid out (a flat $2 fee), and the account is closed. If you only want your balance back while keeping the account, use Prepayment Refund instead — no closure needed. Compliance requires identity verification data to be retained as mandated by law.
Funds not credited?
Deposits are usually credited within 1–5 minutes on TRC20 and 1–30 minutes on other networks (the top-up page shows the time for the network you choose). If nothing arrives after that, contact support and provide your payment proof.
Office
Rm D, 10/F, Tower A, Billion Centre,
1 Wang Kwong Road, Kowloon Bay,
Hong Kong
To keep response times fast, please use the online channels above first; we do not receive individual walk-in visits.
Service Commitments
- ✓Online 7×24; first response usually within minutes
- ✓For funds tickets (e.g. amounts not credited), we locate the in-site logs within 90 minutes
- ✓Every support action goes through the admin audit log; account changes require a stated reason
- ✓Support will never ask for your password / OTP; anyone who does is a scammer