Contact RDVCC Virtual Credit Card Support
Online 7×24 · media buyers / sellers / individual users all get a matching contact. Check the FAQ below first — most issues solve themselves.
Contact Channels
Telegram
Instant messaging, best for emergencies (e.g. a card hit by risk control, 3DS verification not arriving)
Open Telegram →Live chat
Start it without logging in — best for quick questions. If nobody is around, your message turns into a ticket and the reply still reaches your email.
In-account tickets
Recommended for funds / cards / KYC and other account-related issues (lets support see the context)
Log in to your account →Before You Contact Support
80% of support tickets can be self-solved with the 4 items below — saving time for both you and us.
Q: Not receiving the OTP code?
Try these 3: ① wait 60 seconds and retry; ② check the phone number for typos; ③ log in by email / reset the password. If it still fails, contact us by email.
Q: ChatGPT / Facebook ad account declining payment?
90% of cases are a card BIN + IP mismatch. See the /guides/payment-failed troubleshooting guide, or email us a screenshot of the decline.
Q: Want to close your account?
Log in at /account/security and submit a request to close your account. Withdraw or spend down your balance before you close it; compliance requires cardholder details to be retained as mandated by law.
Q: Funds not credited?
USDT on-chain confirmation takes 1-3 minutes (TRC20). If nothing arrives within 10 minutes, contact support and provide the tx hash.
Office
Rm D, 10/F, Tower A, Billion Centre,
1 Wang Kwong Road, Kowloon Bay,
Hong Kong
To keep response times fast, please use the online channels above first; we do not receive individual walk-in visits.
Service Commitments
- ✓Online 7×24; first response usually within minutes
- ✓For funds tickets (e.g. amounts not credited), we locate the on-chain / in-site logs within 90 minutes
- ✓Every support action goes through the admin audit log; account changes require a stated reason
- ✓Support will never ask for your password / OTP; anyone who does is a scammer