Refund Policy
How to withdraw your account balance
You can request a refund of your account balance anytime. It is returned as USDT over the network you deposited with, and we cover the on-chain fee. Timing depends on your cards — funds are credited fast when nothing is unsettled; otherwise you wait for settlement. Details below.
- All cards closed, no unsettled transactions: within 24 hours
- Unsettled transactions on cards: 1-7 days (awaiting clearing)
- Special cases like hotel pre-authorizations: up to 30 days
Refunds: a few things you should know
Time until funds are received
Depends on your cards. All cards closed and nothing unsettled: paid within 24 hours. Unsettled pre-authorizations on a card must clear first, usually 1-7 days. Special cases like hotel pre-authorizations can take up to 30 days.
USDT returned via the original route
Deposited over TRC20, refunded over TRC20; ERC20 in, ERC20 back. We usually pay out over TRC20 — fast and low-cost.
We pay the on-chain gas
You get back exactly what you withdraw; the on-chain fee is covered by the platform. TRC20 about 1 USDT per transfer, ERC20 $3-15 per transfer — never charged to users.
Withdraw from $1
From $1 on the TRC20 chain; ERC20 gas is high, so it's only worthwhile for balances of $5 or more.
24-hour cooling-off period
You can cancel within 24 hours of submitting if you change your mind. If your account is ever compromised, this window lets you recover.
No waiting for the freeze period
Upstream card networks impose a 60-90 day freeze period, but that's back-office business. We pay you first from our own funds and recover from upstream once the freeze ends.
How it works
Close your cards
Go to Account → My Cards and close all cards. Unspent card limit automatically returns to your account balance.
Submit the request
Go to Account → Close / Withdraw and enter your payout address. Confirmation requires your account password + an email verification code.
Wait for settlement
If a card still has unsettled transactions, wait for the merchants to clear them — usually 1-7 days. Skip this step if nothing is unsettled.
Review
We verify identity and funds compliance, normally completed within 24 hours.
Payout
We send USDT to the address you provided; the on-chain fee is on us.
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Detailed terms
- ✓Refundable: your account balance, including credited USDT deposits, unspent card balances and targeted compensation issued by the platform
- ✓Non-refundable: USDT top-up fees, the $1 card issuance fee, the $0.20 initial top-up fee, the 2% in-card top-up fee, amounts already spent, and chargebacked amounts
- ✓Refund currency: USDT (same as you deposited)
- ✓Refund route: TRC20 preferred; ERC20 available for balances of $5+
- ✓Time until funds are received: all cards closed + nothing unsettled → within 24h; unsettled transactions → 1-7 days; special cases (e.g. hotel pre-authorizations) → up to 30 days
- ✓On-chain fee: covered by the platform
- ✓Minimum withdrawal: $1 (TRC20) / $5 (ERC20)
- ✓Frequency limit: at most 3 times within 30 days
- ✓Cooling-off period: within 24 hours of submission you can cancel it yourself on the ticket page
- ✓Upstream 60-90 day freeze period: the platform advances the payout — no waiting on your side
- ✓Refund refusal: only for judicial freeze orders or AML blacklist hits
- ✓Refund delays: temporary upstream / card network risk-control freezes (we keep you posted on progress)
FAQ
When will the funds be received?
Depends on your cards. If all cards are closed and nothing is unsettled, we pay within 24 hours. If unsettled transactions remain, they must clear first — usually 1-7 days. Special cases like hotel pre-authorizations take up to 30 days. Most users see the funds credited within 1-3 days.
How much can I get back?
Your entire account balance is refundable — including credited USDT deposits, unspent card balances, and targeted compensation from the platform. Fees already incurred are not refunded: USDT top-up fees, the $1 card issuance fee, the $0.20 initial top-up fee at card opening, the 2% in-card top-up fee, money already paid to merchants, and chargebacked amounts. Example: deposit $100 USDT — $98 is credited after the 2% fee, then $1 is deducted for opening a card. Your account balance + what's left on the cards is what you can get back.
Why the 1-7 day wait sometimes?
That's a card network rule. A merchant-initiated pre-authorization can only be cleared by the merchant itself or left to expire — we cannot force-settle it. So if a card still has unsettled transactions, we must wait for clearing before the final refundable amount is known. If you have already closed all cards and nothing is unsettled, the funds are credited within 24 hours.
Why a 24-hour cooling-off period?
If your account is ever compromised, this window lets you notice and cancel. You can withdraw the request anytime during the cooling-off period.
What happens to a card's balance after the card is closed?
It automatically returns to your account balance and is paid out in USDT together with the rest.
Who pays the on-chain fee?
We do. Whether you withdraw $1 or $1000, on-chain gas is never charged to users. TRC20 about 1 USDT per transfer; ERC20 $3-15 per transfer depending on gas.
What is the upstream 60-90 day freeze period about?
Card networks like VISA / MasterCard freeze closed cards for 60-90 days, so recovering money from upstream takes us that long. But that is back-office reconciliation — not your concern. We pay you first from our own funds and recover from upstream ourselves once the freeze ends.
When would a refund be refused?
Only two cases: a judicial freeze order (a legal obligation), or funds hitting an AML blacklist. We would tell you immediately and cooperate as legally required. In every other case your money comes back.
Can I withdraw multiple times?
Yes, but at most 3 times within 30 days. This prevents abuse of our on-chain gas; normal usage rarely hits the limit.
Can I keep using RDVCC after withdrawing?
Yes. If you only withdraw the balance without closing the account, the account remains — top up and continue anytime. If you close the account completely, you'll need to register again with a new email.
Still have questions?
Contact us directly — we usually reply within 24 hours.
Top up when you want to use it, get a refund when you don't
Your account balance can be withdrawn anytime