Refund Policy
How to withdraw your account balance
There are two ways to get your balance back: 1) Prepayment Refund — keep your account, pick any amount (minimum TRC20 $12 / ERC20 $3), submit under Account → Prepayment Refund, and funds are credited to your wallet automatically after a 24-hour security cooldown; 2) Close the account — a one-time full clearance, after which the account closes. Both pay out in USDT (TRC20 / ERC20, your choice) with a flat $2 fee per payout (on-chain transfer fee included). Closure payout timing depends on your cards — fast with nothing unsettled, otherwise it waits for settlement. Details below.
- All cards closed, no unsettled transactions: within 24 hours
- Unsettled transactions on cards: 1-7 days (awaiting clearing)
- Special cases like hotel pre-authorizations: up to 30 days
Refunds: a few things you should know
Time until funds are received
Depends on your cards. All cards closed and nothing unsettled: paid within 24 hours. Unsettled pre-authorizations on a card must clear first, usually 1-7 days. Special cases like hotel pre-authorizations can take up to 30 days.
USDT, network of your choice
TRC20 or ERC20, either works — you choose when you apply. Use an address from a wallet you control yourself, not an exchange deposit address. The two chains have different balance thresholds — see “Balance thresholds” below.
Flat $2 fee
Each payout carries a flat $2 fee. The on-chain transfer cost is already included in it and is not charged separately. Same price on TRC20 and ERC20.
Balance thresholds
TRC20 requires an account balance of $12 or more, ERC20 $3 or more (both figures include the $2 fee). Below $3, neither chain can pay out.
24-hour cooling-off period
You can cancel within 24 hours of submitting if you change your mind. If your account is ever compromised, this window lets you recover.
No waiting for the freeze period
The upstream card issuer freezes funds on closed cards for 60-90 days, but that's back-office business. We pay you first from our own funds and recover from upstream once the freeze ends.
How it works
Close your cards
Go to Account → My Cards and close all cards. Unspent card limit automatically returns to your account balance.
Submit the request
Go to "Account → Close Account" and fill in your payout address. Requires your account password + an email verification code.
Wait for settlement
If a card still has unsettled transactions, wait for the merchants to clear them — usually 1-7 days. Skip this step if nothing is unsettled.
Review
We verify identity and funds compliance, normally completed within 24 hours.
Payout
We send USDT to the address you provided; it is credited net of the flat $2 fee.
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Detailed terms
- ✓Prepayment refund: no need to close your account — under "Account → Prepayment Refund", any amount, account stays active; a flat $2 fee per refund, automatic payout after a 24-hour cooldown, minimums TRC20 $12 / ERC20 $3
- ✓Refundable: your account balance, including credited USDT deposits, unspent card balances and targeted compensation issued by the platform
- ✓Non-refundable: USDT top-up fees, the card issuance fee, the card-limit service fee, in-card top-up fees (automatic tier-difference refunds are unaffected), amounts already spent, and amounts charged back
- ✓Refund currency: USDT (same as you deposited)
- ✓Refund route: TRC20 or ERC20, your choice — the original route is not enforced
- ✓Time until funds are received: all cards closed + nothing unsettled → within 24h; unsettled transactions → 1-7 days; special cases (e.g. hotel pre-authorizations) → up to 30 days
- ✓Fee: a flat $2 per payout, on-chain transfer cost included, nothing charged on top
- ✓Minimum balance: $12+ (TRC20) / $3+ (ERC20); below $3 neither chain can pay out
- ✓Cooling-off period: within 24 hours of submission you can cancel it yourself on the ticket page
- ✓Upstream 60-90 day freeze period: the platform advances the payout — no waiting on your side
- ✓Refund refusal: only for a freeze lawfully required by Hong Kong law-enforcement or judicial authorities, or an AML blacklist hit
- ✓Refund delays: temporary upstream / card network risk-control freezes (we keep you posted on progress)
FAQ
When will the funds be received?
Depends on your cards. If all cards are closed and nothing is unsettled, we pay within 24 hours. If unsettled transactions remain, they must clear first — usually 1-7 days. Special cases like hotel pre-authorizations take up to 30 days. Most users see the funds credited within 1-3 days.
How much can I get back?
Your entire account balance is refundable — including credited USDT deposits, unspent card balances, and targeted compensation from the platform. Fees already incurred are not refunded: USDT top-up fees, card issuance fees (from $1), and the limit/top-up service fee (monthly tiered, from 2% down to 0.5%), money already paid to merchants, and chargebacked amounts. Example: deposit $100 USDT — $99.50 is credited after the 0.5% fee, then $1 is deducted for opening a card. Your account balance + what's left on the cards is what you can get back.
Why the 1-7 day wait sometimes?
That's a card network rule. A merchant-initiated pre-authorization can only be cleared by the merchant itself or left to expire — we cannot force-settle it. So if a card still has unsettled transactions, we must wait for clearing before the final refundable amount is known. If you have already closed all cards and nothing is unsettled, the funds are credited within 24 hours.
Why a 24-hour cooling-off period?
If your account is ever compromised, this window lets you notice and cancel. You can withdraw the request anytime during the cooling-off period.
What happens to a card's balance after the card is closed?
It automatically returns to your account balance and is paid out in USDT together with the rest.
Who pays the on-chain fee?
You only pay the flat $2 fee — the on-chain transfer cost is already inside it. However much you withdraw, on TRC20 or ERC20, there is no extra gas charge: you receive exactly the requested amount minus $2.
What is the upstream 60-90 day freeze period about?
The upstream card issuer freezes funds on closed cards for 60-90 days, so recovering money from upstream takes us that long. But that is back-office reconciliation — not your concern. We pay you first from our own funds and recover from upstream ourselves once the freeze ends.
When would a refund be refused?
Only two cases: a freeze lawfully required by Hong Kong law-enforcement or judicial authorities (a legal obligation), or funds hitting an AML blacklist. We will tell you to the extent the law allows and cooperate as legally required. In every other case your money comes back.
Can I withdraw only part of the balance?
Yes. That is exactly what Prepayment Refund is for: keep your account, pick any amount above the network minimum (TRC20 ≥ $12 / ERC20 ≥ $3), a flat $2 fee per refund, a 24-hour security cooldown after submission (cancellable), then automatic payout — up to 72 hours if a risk review is triggered. If you are leaving for good, you can close the account instead for a one-time full clearance of your balance (also $2 per payout).
Can I keep using RDVCC after the balance is returned?
If you get your balance back with Prepayment Refund, your account is completely unaffected — you can keep opening cards and top up as usual. If you close the account, once the process completes it is locked: no more logins or new cards, and you would need a fresh email to register again. So only close it if you are sure you are done.
Still have questions?
Contact us directly — we usually reply within minutes.
Want your balance back? Withdraw once conditions are met
No need to close your account — any amount above the network minimum (TRC20 ≥ $12 / ERC20 ≥ $3), a flat $2 fee per withdrawal; you can still close the account for a full clearance (also $2 per payout)