Can I withdraw my platform balance?
Yes. Submit a Prepayment Refund under "Account → Prepayment Refund": no need to close your account, any amount, a flat $2 fee per refund, minimum $3–$12 as shown on the refund page when you submit; a 24-hour security cooldown after submission (cancellable), then automatic payout — up to 72 hours if a risk review is triggered.
Yes — and you do not need to close your account. Prepayment Refund in the account centre is built exactly for this: pick any amount (minimum TRC20 $12 / ERC20 $3), keep your account, and send funds to your own receiving account for a flat $2 fee per refund, transfer cost included. The platform used to have account closure as its only exit path; since August 2026 that is no longer true — a prepayment refund and closing the account are now two separate things.
What matters is which path fits your situation, what conditions apply, and how soon the money lands. Four things below cover it: how to choose between the two paths, the four timing conditions on refunds, fees and minimums, and why the upstream freeze period is not your problem.
Two exit paths — pick by whether you still want the account
| Path | Best for | Account status | Timing | Fee |
|---|---|---|---|---|
| Prepayment Refund | Taking back part or all of your balance while continuing to use the account | Stays active — keep opening and topping up cards | Automatic payout after a 24-hour security cooldown | Flat $2 per refund (transfer fee included) |
| Account Closure | Leaving for good, one-time full clearance | Permanently closed after payout | 24-hour cooling-off period + manual review | Flat $2 per payout (transfer fee included) |
Four timing conditions — "anytime" has prerequisites
- Quiet period: at least 24 hours must have passed since your last transaction (including card purchases and declined attempts). Settled charges can still post follow-up debits, and this wait stops a drained balance from failing them.
- Security cooldown: payout runs automatically 24 hours after submission, and you can cancel yourself at any point during it — the amount unlocks straight back to your balance. If an account is ever compromised, this window is the chance to catch it.
- Credential lock: refunds are unavailable for 48 hours after a password or email change — changing credentials is always an attacker's first move, and this gate exists for exactly that.
- Risk review: a small number of requests that trip risk rules go to manual review and are settled within 72 hours at most, with the outcome emailed to you.
Fees and minimums
- Fee: a flat $2 per refund, deducted from the amount, with the transfer cost already inside it — whether you request $20 or $2,000, there is no extra network charge. You receive exactly the requested amount minus $2.
- Minimums: by network — TRC20 $12 or more, ERC20 $3 or more; below $3 neither qualifies.
- Payout account: enter a USDT wallet address you control yourself (TRC20 / ERC20), not an exchange deposit address — refunds are not forced back to the original route. No bank cards, Alipay or WeChat.
- Concurrency: one refund in flight at a time; submit the next once it completes or is cancelled.
- Simply holding a balance costs nothing — no custody fee, no idle fee, no monthly fee.
The upstream 60–90 day freeze is between us and the issuer
Upstream issuers hold funds from closed cards for 60–90 days, and we state that openly. It does not affect you: the platform fronts those funds from its own reserves, so card balance returns, prepayment refunds and closure refunds never wait on it. The freeze is a settlement cycle between the platform and the issuer — we absorb it rather than passing it to users. Any claim that "users must wait 60–90 days to withdraw" is simply not true.