What if I sent a wrong amount or wrong network?
Your personal deposit address needs no order and checks no amount: whatever arrives is credited automatically. Each deposit must still reach the minimum, and amounts below it are not credited. Sending on the wrong network (e.g. TRC20 assets to another network's address) risks permanent loss — always double-check before sending.
Topping up via your personal deposit address has no "order amount" at all: there is no order to place and no amount to enter, and whatever arrives is credited — so a "wrong amount" only causes trouble in one case: when less than the minimum arrives. The case where you can actually lose money is a different one: the wrong network or the wrong token. First figure out which one you've run into.
The two errors differ completely in nature and outcome
| Situation | Result | The first thing you should do |
|---|---|---|
| Sent more / less / a rounded amount | As long as at least 35 USDT arrives, it is credited automatically at the amount received — no problem | Nothing to do |
| Less than 35 USDT arrived | Amounts below the minimum are not credited | Send the transaction hash (TxID) to live support for a check; from now on send about 2 USDT extra each time |
| Wrong network or wrong token | May not be credited; whether it can be recovered depends on the case | Send the transaction hash (TxID) to live support right away for help investigating, and contact the sender / exchange |
The amount doesn't need to match anything, but at least 35 must arrive
Your personal address identifies you by the address itself and no longer matches transfer amounts against orders, so sending more, less, or a rounded number is fine — whatever arrives is credited after the 0.5% fee. The only threshold is that each deposit must arrive as at least 35 USDT. Look at the amount received, not the withdrawal amount: the exchange deducts its withdrawal fee from it, so to receive 35, send about 2 USDT extra.
Sending on the wrong network or the wrong token carries a risk of asset loss
This is the only situation in a top-up where you can truly lose money, so it must be explained separately. USDT is a multi-chain asset: the same USDT is independent across TRC20 (Tron), ERC20 (Ethereum), and other networks, and whichever network you select on the top-up page, you must send on that network and only the tokens it lists. If you pick the wrong network when withdrawing, miscopy the address, or send a token the top-up page doesn't list, the asset may land somewhere that can't be recognized automatically. Once it's on-chain, the platform has no authority to change the blockchain's transfer result; whether it can be recovered depends on the case — the platform will help investigate but cannot guarantee it.
| Type of error | Typical outcome |
|---|---|
| Withdrawal network differs from the one selected on the top-up page | The asset goes onto another chain and may not be credited automatically; send the transaction hash (TxID) to live support for help investigating |
| Miscopying the address / missing a character | The asset is sent to an address controlled by no one or by someone else, generally irreversible |
| Sending a token the top-up page doesn't list | May not be credited; whether it can be handled depends on support's investigation |
Three checks before transferring, pinning the risk down at the source
- Check the network: the withdrawal network must match the one selected on the top-up page exactly.
- Check the address: copy your personal address from the top-up page in full, and after pasting verify its first and last 4 characters; never type it by hand.
- Check the amount: at least 35 USDT must arrive — factor in the exchange's withdrawal fee and send about 2 USDT extra.