What if I sent a wrong amount or wrong network?
Transfers that don't match the order amount are not auto-credited; they go to a manual queue and are credited after verification. Sending on the wrong network (e.g. TRC20 assets to another network's address) risks permanent loss — always double-check before sending.
Top-up problems fall into two broad categories: the money reached the system but doesn't match (the amount differs from the order), and the money never reached the system at all (it was sent to the wrong network address). Technically these are entirely different problems: the former is recoverable, the latter may be irreversible. Confusing them leads you to panic over a simple "wait for manual crediting" case as if "the asset is lost," or conversely to treat a genuine asset risk as a minor issue. First figure out which one you've run into.
The two errors differ completely in nature and outcome
| Situation | Where the money went | Recoverable? | The first thing you should do |
|---|---|---|---|
| Wrong amount (over / under / rounded off) | Reached the platform's receiving address, just doesn't match the order amount | Yes: goes to the manual queue and is credited after verification | Open a support ticket with your top-up order number and TxID for verification |
| Wrong network (wrong chain selected) | Sent to a non-TRC20 network address; the platform side receives nothing | Depends on the destination address; in most cases irreversible | Check your withdrawal record immediately and contact the sender / exchange |
If the amount doesn't match the order, it won't be auto-credited, but the money isn't lost
On-chain USDT transfer (TRC20) uses an "exact order-amount crediting" mechanism: the system does an exact match between the amount actually received on-chain and the order amount generated when you placed the order, and only auto-credits when the two are identical. As long as what you send doesn't match the order (whether over, under, or rounded to a whole number by yourself), the exact match fails, and the transfer is not booked automatically but instead goes into a manual processing queue. It won't self-heal: the money has already reached the platform's receiving address, it just hasn't been auto-claimed, and until you open a support ticket it will keep sitting in the queue.
The correct steps after sending the wrong amount
- Stop. Don't initiate any further transfer in order to "make up the difference" or "start over."
- Record this transfer's on-chain transaction hash (TxID) and your top-up order number.
- Submit a support ticket, attaching three items: the order number, the TxID, and the actual amount transferred.
- Wait for manual verification. If the amount can be matched to your account, it will be manually credited to your platform balance after verification.
- If you underpaid: whether the shortfall is topped up by an additional transfer or credited at the actual amount received is determined by the verification conclusion in the ticket; do not send an additional transfer on your own before verification, to avoid creating a second mismatched record.
- From now on, transfer strictly the exact amount shown on the order page, without changing even a single decimal place.
Sending on the wrong chain carries a risk of asset loss, and is irreversible in most cases
This is the only situation in a top-up where you can truly lose money, so it must be explained separately. USDT is a multi-chain asset: the same USDT is independent across TRC20 (Tron), ERC20 (Ethereum), and other networks, and our top-up order specifies TRC20. If you send the asset to an address that does not belong to the TRC20 network, or select the wrong network when withdrawing from an exchange, the asset goes onto another chain or lands at the wrong address. Once it's on-chain, the platform can neither receive it nor has any authority to intervene in the blockchain's transfer result. Whether it can be recovered depends on whether someone on the destination-address side can help (for example, in some cases an exchange can assist with an investigation), and this is not something the platform can guarantee.
| Type of error | Typical outcome |
|---|---|
| Selecting a non-TRC20 network when withdrawing | The asset goes onto another chain; the platform's TRC20 address receives nothing, and it typically needs to be handled on the sender / exchange side |
| Miscopying the address / missing a character | The asset is sent to an address controlled by no one or by someone else, generally irreversible |
| Transferring a non-USDT asset | Falls outside what this platform can process |
Three checks before transferring, pinning the risk down at the source
- Check the network: confirm you selected TRC20 (Tron), not ERC20 or another network.
- Check the address: copy the receiving address from the order page in full, and after pasting verify a few characters at the start and end; never type it by hand.
- Check the amount: transfer the exact amount shown on the order, without rounding or squaring to a whole number.
If you find on-chain checking troublesome and are worried about sending on the wrong network, you can use Crypto Payment directly: pay from your exchange balance at the checkout, credited instantly, without going through the step of initiating an on-chain transfer yourself, which removes any chance of selecting the wrong network or miscopying the address.