Can I freeze a card?
Yes — one-click freeze/unfreeze on the card detail page. If you suspect the card details leaked, freeze first: all charge attempts are declined while frozen.
Whether you can freeze the card isn't really the point. What you actually need to be clear on are three things: when to freeze, what happens after you freeze, and how to choose between freezing and closing. Freezing is a reversible safety switch — you can turn it off and back on at any time, and the card itself, its remaining limit, and the card number and expiry are all unaffected. Many people confuse it with closing the card, and end up closing a card when they should have just stopped the bleeding, or only freezing when they should have exited for good — awkward on both ends.
Freezing Is a Reversible Switch, Closing Is an Irreversible Exit — Get the Difference First
| Dimension | Freeze | Close |
|---|---|---|
| Reversible? | Reversible — unfreeze with one click at any time | Irreversible — once closed, this card is never restored |
| Remaining limit on the card | Left untouched on the card | Returned to your platform balance after settlement |
| Cost to use again | One-click unfreeze restores it — same limit, card number, and expiry, at no charge | You must open a new card and pay the card-opening fee again ($1–2 per card) plus a 2% service fee on the card-opening limit |
| Upstream fund-freeze period | Not applicable | Does not affect continuing to open cards or top up cards within the platform (the remaining limit is returned upon settlement, with the platform fronting the funds); only if you withdraw this balance off-chain do you have to wait out the 60–90 day freeze period |
| Typical scenario | Suspected leak, temporary pause, or targeted investigation of a specific merchant | You are sure this card will no longer be used |
In These Three Situations You Should Freeze First, Not Close
- You suspect the card number or CVV has leaked or been used fraudulently: freeze first to stop the bleeding, then investigate. Once the freeze takes effect, every charge attempt is declined, leaving no window for fraud.
- You want to temporarily pause a subscription and prevent auto-renewal or accidental charges: freezing this card is faster and more thorough than canceling subscriptions one by one on the merchant side.
- You suspect a merchant is charging this card abnormally: freezing this one card cuts off its charges in a targeted way, without affecting the normal use of your other cards during the investigation, and without having to resort to closing the card.
3DS-Free Cards Have No SMS Interception — Freezing Is the Fastest Way to Stop the Bleeding
These virtual cards are 3DS-free: binding the card and charging it require no SMS verification code, which is a necessary form for overseas subscription scenarios. But it also means that once card details leak, the other party may initiate a charge directly, with no SMS step to intercept it. Freezing is precisely the fastest loss-stopping measure prepared for this case: once the freeze takes effect, any charge request that reaches the issuer is mechanically declined. Freezing does not change the card's one-time total limit, nor the card number, expiry, or CVV, and after unfreezing the card works exactly as before. Freezing and unfreezing themselves are free, and leaving a card frozen incurs no cost at all.
Freezing and Unfreezing: One-Click Operation, Takes Effect Instantly
- Open the card detail page and click Freeze. It takes effect instantly, and from this moment every charge to this card is declined.
- During the investigation you can still view this card's remaining limit and account statement as usual — freezing does not affect viewing information.
- Once you have confirmed it is safe, unfreeze with one click in the same place, and the card returns to normal charging, with the limit exactly the same as before unfreezing.
- If after investigating you determine the card details have leaked and you do not intend to use this card again, then switch to the close process, and the remaining limit is returned to your platform balance after settlement.