Can I close a card? What happens to the balance?

Closing a card takes only a few seconds to click through. What really needs thinking through is how three pools of money are split: the unspent limit still on the card, the money you have already successfully paid out, and whether you plan to keep the returned funds on the platform or withdraw them. These three have completely different destinations and crediting times, and confusing them leads people to wrongly assume that "closing a card = all the money comes back instantly."

Closing returns the remaining limit on the card, not the amount already spent

When you close a card, the system performs a settlement: it takes the card's total limit and subtracts each charge that was successfully deducted, and whatever is left is the amount returned to your platform balance. In other words, only the portion you did not spend can come back; money already successfully paid to a merchant is a transaction between you and the merchant and is not handled through card closure. So if you have just placed an order and the settled amount may still be changing, it is best to wait for the transaction to finalize before closing, so the returned amount does not fail to match your expectations.

Funds kept on the platform are credited instantly; withdrawing them is what waits out the freeze period

After you close the card, how quickly these funds are credited does not depend on the upstream freeze period, but on what you want to do with them once returned: keep them on the platform to keep circulating, or withdraw them off the platform entirely.

Why there is a 60-90 day freeze period, and why the platform advances the funds

This freeze period is not set by the platform; it is the standard way the upstream licensed issuer handles closed cards, leaving a buffer window for subsequent settlement, during which this portion of funds sits within the issuer's custody system and cannot be withdrawn immediately. If this were passed straight through to users, it would mean waiting 60-90 days after closing before the money could be touched. Our approach is that the platform advances the funds: as long as you keep the money circulating on the platform (opening cards / topping up cards), it is available instantly, with the platform bearing the freeze period itself. This is also why "withdrawing funds off the platform" is the only scenario that cannot get around the freeze period: when the money truly needs to leave the platform, it has to wait for the upstream side to actually unfreeze it.

How to close a card

1. First confirm there are no unfinalized transactions on the card (for example, an order just placed where the settled amount may still be changing); wait for the transaction to finalize before initiating closure
2. Initiate closure on the card detail page (this action cannot be undone; the card number / expiration date / CVV are immediately voided)
3. The system settles the remaining limit as "total limit minus successfully spent"
4. The remaining limit is returned to your platform balance instantly and can be used right away to open a new card or top up other cards

Closing itself carries no extra fee; once this card is closed it no longer occupies a slot within the "up to 5 active cards at a time" limit, and you can reallocate the freed-up limit to a new card.

When a card reaches its expiration date, the system automatically returns it to your platform balance following the closure process

Cards have an expiration date (see the card detail page for the definitive value), and after it expires the card can no longer be used to spend. You do not need to handle anything manually; the system settles the remaining limit following the same process as closure and automatically returns it to your platform balance, likewise available instantly to open a new card or top up other cards.

Closing and freezing are not the same thing; do not use one for the other